Delete your account & data

How to request deletion

• Fastest way: sign in to your account, come back to this page (or open My account), and use the “Delete my account” option below. Deletion is immediate.
• By request: if you can't sign in, send a deletion request from our contact page using the email address on your account. We will verify your identity and process it manually.
• You can also request deletion from inside the Derrick's Desktops mobile app, on the Account screen.

What data is deleted

• Your account profile (name, email, phone number).
• Your sign-in credentials (password) and any linked Google or Apple logins.
• Password-reset tokens and sign-in security records tied to your account.
• The link between your account and your bookings, so they are no longer associated with an active profile.

What we may need to retain

Some records are kept, in de-identified or transactional form, only where we are legally required or have a legitimate business obligation to do so:

• Orders, invoices & payment records — retained for tax, accounting, warranty and anti-fraud obligations. Card details are held by our payment processor (Stripe), not by us.
• Completed service/repair bookings — retained as business and warranty records, flagged as belonging to a deleted account.
• Records we must keep to comply with legal, regulatory or dispute-resolution requirements.

Retained records are limited to what is necessary and are deleted once the applicable retention period ends.

Processing timeframe

In-app and website deletions take effect immediately. Deletion requests sent to us are completed within 30 days. Any lawfully retained records are purged at the end of their required retention period.